At Stargazer, technology is our tool chest, but our objective is always to provide value to our customers. Our problem-solving strategy is based in “value-driven innovation”, which demonstrates how to remain focused on the customer, the problem, and the value generated while building new products and solutions. Solving your problem in the most efficient way possible is our focus.
Problem Identification
Every project, whether it is a website, a vendor search, or a discovery analysis for a new idea starts with a problem-focused conversation. What is making it difficult for you to fulfill your mission? What blockers, limiting factors, and challenges are you facing? With this in focus, we can not only build you a solution, but help you validate it is the right solution. One of our strengths is that our team members have broad experiences, so we won't recommend a technology stack, CMS, or suite just because it's our favorite. Your problem decides our recommendation.
Value Proposition and Calculation
Once we understand the problem you want to solve, we want to understand how much value a solution will bring. Are we working to save each of your team members 20 minutes a day or are you replacing a $100k per year SaaS bill with a small custom app? By calculating that value, whether its monetary, time, or increased impact, we can show your funders how you are using technology to efficiently support the mission.
Solution Design
Stargazer solution design means understanding and collaborating with your leadership and users to identify the most cost-effective and time-efficient workflow to solve your problem. The people who know the problem best are the ones dealing with it every day. With our team’s experience in product management, every conversation we have is customer-focused.
Your mission comes first, so the more context we have, the better the solution will fit with your culture and team. The skill sets, the history, and the diversity within your organization should shape how you work with technology. A good solution solves a problem. A great solution seamlessly helps you deliver on your mission.
The value the solution is intended to provide also plays a role in our recommendation. Stargazer won't sell you a six-figure bill to solve a five-figure problem. If your objective is to keep your 10-person operation coordinated on T-shirt inventory, an AI-powered SaaS is likely not the right fit. If we cannot solve your problem in a cost-efficient manner, we will give you recommendations on what you can do with your existing tools to create a better process, not talk you into a tool you don’t need.
Implementation
After a solution is agreed upon, it is our top priority to have a minimum viable product (MVP) to you as quickly as possible for feedback. We follow agile practices, delivering what we can as quickly as possible so if something is not what you expected, we can adjust quickly. Regular feedback loops, collaborative user testing, and solutions delivered on-time are always top of mind when planning an executing a project. Our team is mission-focused, just like you, so providing what you need to accomplish your mission is our priority
Does this sound like a lot? We want to build the right tool at the right cost with the right amount of involvement from your team. That does not always mean days of design sessions. If you have a project idea, we can provide a custom discovery plan and estimate with no commitment. Contact us today!
We are, at our core, dreamers. We look forward and upward to a better future, and we feel that the best way to achieve that future is through supporting the people out there making the world a better place.